AS A PARTNER
of nova medical center's success, you have certain rights and responsibilities
responsibilities of patients and family
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to deal with medical center staff and other patients in decent manner and respect their privacy.
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to follow and respect the medical center rules and regulations following safety and security instructions.
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to not smoke inside the medical center premises.
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to be respectful of nova medical center properties.
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to avoid using mobile phones and photography of unauthorized areas.
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to avoid bringing food and beverages from outside the center.
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to avoid bringing valuable personal things to the center since the center is not responsible for safeguarding/loss/damage of personal items.
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to respect and consider the priority for emergency cases.
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to be on time for your appointment. if necessary, reschedule or cancel appointments in advance so this valuable time can be given to another patient when possible.
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to be responsible of providing your full name, address, mobile number, birthdate, a valid cpr/passport and insurance card if available for registration and treatment in the medical center.
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to provide accurate and complete information regarding your present medical status and medical history and any changes that may occur.
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to understand your health problems before giving any consent for treatment.
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to follow the instructions and medical order of your treating team and to tell them if you are unable to follow or not willing to follow the treatment plan.
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to be responsible for the consequences of refusing the proposed treatment.
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to assume financial responsibility of paying for all services rendered either through third party payers (your insurance company) or being personally responsible.
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to be responsible for the payment of any amount not covered by your insurance company.
rights of patients and family
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to receive comprehensive care without discrimination by competent personnel.
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to receive safe, considerate care that recognizes your personal values and respect your cultural, religious, and ethical beliefs.
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to receive the best care and treatment we can offer.
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to receive a timely response to your pain, with the intention of making you as comfortable as possible.
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to participate in your treatment plan details including care decisions and process.
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to sign the necessary informed consent prior to the start of any surgery, invasive procedures, and anesthesia, except in emergencies and non-surgical procedure.
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to refuse or discontinue the treatment to the extent permitted by law, and to be informed of the potential consequences of any such action, and accordingly you will sign a form prepared for that.
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to be provided with information upon discharge of your continuing healthcare requirements and the means for meeting them.
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to know the medical center mission, vision, and values.
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to know the identity of your caregiver.
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to receive complete and current information from the treating doctor "once final diagnosis is reached” regarding the diagnosis, treatment, and potential benefits and drawbacks of proposed treatment in terms that you can understand and when it is not medically/legally advisable the information shall be shared with your designated legal representative.
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to receive appropriate explanation of the cost of your treatment.
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to be informed if their health-related needs exceed the availability of facilities provided.
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to have the right to seek a second opinion without fear of compromise to care as per financial policy of the medical center and to know the available source of care for your condition and other alternative treatment inside or outside of the medical center.
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to receive information about nova medical center policies for reference, review and resolution of patients complain and to be given information about how to lodge a complaint, without compromising your healthcare.
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to protect your privacy whilst your care within the medical center.
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to keep your medical record confidential, protected from loss or misuse and read only by individuals involved in your care or by individual authorized by law or regulation.
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to not to be involved in any experimental, research, donor program, or educational activities unless you have a prior informed consent.
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to be protected from physical, verbal, or psychological assault.